PRIVACY POLICY
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(English translation for information only: in case of any discrepancy, the Italian version prevails.) This page describes how the website www.labottegadiado.com is managed with regard to the processing of the personal data of the users who visit it.
Users' personal data will be used in compliance with current regulations under EU Regulation 2016/679 (General Data Protection Regulation, GDPR).
In this privacy policy, provided pursuant to art. 13 of EU Regulation 2016/679, you will find all the information you need to understand what data we collect, why we collect it and how we use it. This policy does not apply to purposes other than those expressly stated in the following paragraphs.
This policy applies only to the website of La Bottega di Adò srl and not to other websites the user may visit through links.
Data controller
La Bottega di Adò srl
Via Nerino Garbuio snc
54038 – Montignoso (MS) – ITALY
VAT no. 00544200454
E-mail: info@labottegadiado.com
Types of data processed
Browsing data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected in order to be associated with identified individuals, but by its very nature it could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server's response (successful, error, etc.) and other parameters relating to the user's operating system and computer environment. These data are used solely to obtain anonymous statistical information on the use of the site and to check that it is working properly, and are deleted immediately after processing. The data could be used to establish liability in the event of hypothetical computer crimes against the site.
Data provided voluntarily by the user
The optional, explicit and voluntary sending of e-mail to the addresses shown on this site entails the subsequent acquisition of the sender's address, which is needed to respond to requests, as well as any other personal data included in the message.
Cookies
Cookies are small text files that the sites visited send to the user's device, where they are stored and then sent back to the same sites on the next visit.
The website of La Bottega di Adò srl uses:
- technical session cookies, whose use is not intended to collect personal data identifying the user, being limited to the transmission of session identifiers in the form of numbers generated automatically by the server.
Session cookies are not stored permanently on the user's device and are deleted automatically when the browser is closed. - statistical (analytics) cookies, installed only with the user's consent, used to collect information, in aggregate form, on the number of users and how they visit the site. The website of La Bottega di Adò uses the Google Analytics service, whose cookie policy can be viewed at this link. Google Analytics 4 does not log or store users' IP addresses: more information on this feature. The data are collected solely to process anonymous statistical information on the use of the site and to check that it is working properly; browsing data could be used to identify the user only if this were necessary to investigate computer crimes.
- third-party cookies for sharing on some of the main social networks (Facebook, Twitter, YouTube). Whenever the user chooses to interact with the plug-ins or visits the site after logging in with their Facebook or Twitter account, some personal information may be acquired by the operators of the social network platforms (for example, the user's visit to the site). La Bottega di Adò has no access to the data collected and processed entirely independently by the operators of the social network platforms. For more information on how the data collected by social networks are processed, users are invited to read the privacy notices provided by the companies offering these services (Facebook,Twitter, YouTube). These cookies too are installed only with the user's consent.
- marketing cookies (Facebook Meta Pixel and Google Ads), installed only with the user's consent, used to measure the effectiveness of our advertising campaigns and to show relevant ads.
Cookie consent
On the first visit to the site, a banner asks for consent to the use of cookies other than technical ones, divided by category (statistics and marketing), with the buttons “Accept”, “Deny” and “View preferences”. Until the user makes a choice, these cookies are not installed; closing the banner or continuing to browse does not count as consent. The choice can be changed or withdrawn at any time using the “Manage consent” link on every page and from the Cookie Policy (EU)page, which lists all the cookies used.
Most browsers accept cookies automatically, but you can choose to enable or disable cookies on your device by changing your browser settings according to the instructions provided on the browsers' official websites:
Optional provision of data
Apart from what is specified for browsing data, users are free to provide the personal data requested in the forms for registering for the services of the official website of La Bottega di Adò srl, for requesting information and for sending suggestions and reports to the site's editorial staff, or provided in telephone contacts with the central or local offices of La Bottega di Adò srl.
Failure to provide them may make it impossible to obtain what has been requested.
For services provided by third parties, for which the site is merely a display space, La Bottega di Adò srl is neither the controller nor responsible for the data collected.
How data are processed
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are in place to prevent data loss, unlawful or incorrect use and unauthorised access.
Under arts. 15 – 20 GDPR the data subject has the right to obtain the following from the data controller:
- a) confirmation as to whether or not personal data concerning them are being processed and, if so, access to the personal data and to the information contained in this notice.
- b) the right to obtain a copy of the personal data being processed, provided that this right does not adversely affect the rights and freedoms of others; for any further copies requested by the data subject, the data controller may charge a reasonable fee based on administrative costs.
- c) the right to obtain from the data controller, without undue delay, the rectification of inaccurate personal data concerning them
- d) the right to obtain from the data controller the erasure of personal data concerning them without undue delay, where one of the grounds set out in art. 17 of the GDPR applies, for example where they are no longer necessary for the purposes of processing or where processing is deemed unlawful, and always provided that the conditions laid down by law are met; and in any case where processing is not justified by another equally legitimate reason;
- e) the right to obtain from the data controller the restriction of processing, in the cases provided for by art. 18 of the GDPR, for example where you have contested its accuracy, for the period necessary for the Controller to verify it. The data subject must also be informed in good time when the suspension period has ended or the reason for restricting processing no longer applies, and the restriction has therefore been lifted;
- f) the right to obtain notification from the controller of the recipients to whom any requests for rectification, erasure or restriction of processing have been sent, unless this proves impossible or involves disproportionate effort.
- g) the right to receive the personal data concerning them in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the controller to which they were provided, in the cases provided for by art. 20 of the GDPR, and the right to have the personal data transmitted directly from one controller to another, where technically feasible.
For reasons relating to their particular situation, the data subject may object at any time to the processing of their personal data if it is based on legitimate interest or is carried out for marketing purposes, by sending a request to the Controller at info@labottegadiado.com.
The data subject has the right to have their personal data erased if there is no overriding legitimate interest of the Controller over the one that gave rise to the request, and in any case where the data subject has objected to processing for marketing purposes.
Privacy policy.
GENERAL TERMS AND CONDITIONS OF SALE
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(English translation for information only: in case of any discrepancy, the Italian version prevails.) Sales are governed by these General Terms and Conditions of Sale and by the procedures set out in the individual sections, which are to be considered an integral and essential part of the sales contract. Before submitting an order, the Customer is invited to read the terms of sale and the information they contain carefully, and to print them or save them on another durable medium accessible to them.
Any changes or new terms of sale will take effect from the moment they are published on the site and will apply only to sales concluded after publication.
Submission of the order by the Customer constitutes acceptance of the terms of sale in force at that time.
CONCLUSION OF THE CONTRACT
The order sent by the Customer to La Bottega di Ado’ Srl via the Internet must be complete in every part and must contain the details needed to identify the Customer and the products ordered, as well as the delivery address; otherwise it will not be valid.
La Bottega di Ado’ Srl will send the Customer an order confirmation by e-mail, containing information on the goods purchased and a detailed breakdown of the price, means of payment, delivery costs and taxes.
At that moment the contract is concluded.
Product characteristics and availability
In particular circumstances, La Bottega di Ado’ Srl may not be able to guarantee the availability of all the products offered and therefore cannot be held responsible for the temporary unavailability of one or more products.
Without prejudice to the provisions below (Right of withdrawal), submission of the order by the Customer also applies to any partial delivery, limited to the available products among those ordered. La Bottega di Ado’ Srl also undertakes, as required by law, to inform the Customer promptly if an ordered product is unavailable.
Prices and payment terms
The prices of the products shown in the various sections of this site include VAT. Delivery is free for orders over €99 in Italy (islands excluded), over €49 in the local area (Massa, Carrara, Montignoso and Versilia) and over €149 for Sicily and Sardinia; otherwise the shipping costs will be added automatically. The total amount of the order will be visible before you confirm the purchase.
The prices applied are those shown on the site at the time the Customer places the order, regardless of any later price increases or decreases, including those due to promotions. The prices of individual products are subject to change, and therefore the prices shown on the site from time to time cancel and replace those previously shown.
Tax documents will be issued at the time of delivery and will be expressed in euros.
Warranties and liability
La Bottega di Ado’ srl, within the limits of availability set out above, guarantees that the products delivered will be the same as those shown and described on the site. The images on the site are provided to help the Customer recognise the products; because of changes in packaging, the photos may not exactly reflect the appearance of the product delivered.
Disputes and applicable law
Civil disputes concerning the application, performance and interpretation of the distance sales contract are subject to Italian jurisdiction. Under the law, in the event of a dispute the Customer may bring proceedings either before the court of the state and place where they are domiciled or (at their choice) before the court of the state and place where the seller is based; the seller, on the other hand, may only bring proceedings before the court of the state and place where the consumer is domiciled.
General terms and conditions of sale.
SHIPPING AND DELIVERY
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La Bottega di Ado’ Srl delivers the product(s) ordered by the Customer under the conditions expressly set out in this section.
La Bottega di Ado’ Srl has arranged for orders to be dispatched, by handing the parcel to the courier, within 48 hours for all products purchased with orders received by 12.00 noon. Orders received after 12.00 noon are processed the following day.
Shipments are made from Monday to Thursday. Orders received on Friday, Saturday and Sunday are processed on Monday.
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Free delivery in Italy: for orders over €99 (€49 in the local area of Massa, Carrara, Montignoso and Versilia; €149 for Sicily and Sardinia), delivery charges will automatically be removed. You don't need to do anything; it's all automatic. Otherwise, shipping costs will be charged and calculated automatically based on the destination area.
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Our Delivery to the customer, barring unforeseen circumstances beyond the control of La Bottega di Ado’ Srl, will take place approximately within 24/48 hours of dispatch for the whole of Italy, excluding Sardinia, Sicily, Calabria and the smaller islands, for which delivery is expected within 48/72 hours.
For deliveries, La Bottega di Ado’ Srl uses the courier GLS.
The total amount of the order will be visible before you confirm the purchase.
All goods travel at our risk. In the event of damage, we ask the Customer to report it to our Customer Service at the e-mail address servizioclienti@labottegadiado.com, within 2 working days of receipt, and to keep all packaging, the products delivered and the related invoices, so that the damage can be checked and the claim procedure started; the Customer will be contacted by one of our staff.
In the event of damage caused during transport, we will send the Customer an intact product corresponding to the damaged one within 30 days of the report, once the Customer has returned the damaged product to the following address: Via Nerino Garbuio snc, 54038 Montignoso (MS). The shipping costs will be paid in advance by the Customer and refunded by bank transfer within the same 30 days of the report.
If you have different needs, you can contact customer service by writing to the e-mail address servizioclienti@labottegadiado.com. La Bottega di Ado’ Srl will do its best to meet the specific needs of each Customer as far as possible.
CUSTOMER GUARANTEES
Legal guarantee of conformity
All products for sale are covered by a guarantee against any defect or fault in the product itself, to be reported by registered letter to La Bottega di Ado’ Srl within 60 days of delivery.
La Bottega di Ado’ Srl will take care to replace the product at its own expense or, if it is not available, to refund the customer the amount paid.
Deliveries are made ONLY within ITALIAN TERRITORY.
These terms were drawn up on 28/12/2019.
Shipping and delivery.
WITHDRAWAL AND RIGHT TO CANCEL
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Information on exercising the right of withdrawal
- Model withdrawal instructions
– pursuant to art. 49, paragraph 4, Legislative Decree 21/2014
Right of withdrawal
Unless the purchase concerns products that are liable to deteriorate or expire rapidly, you have the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us at: La Bottega di Ado’ Srl., Via Nerino Garbuio snc. 54038 Montignoso (MS), tel. +39 0585 348315, fax +39 0585 821279, e-mail servizioclienti@labottegadiado.com of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, minus the cost of returning the goods, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back the goods or hand them over to us, at the address above, without undue delay and in any event within 14 days of the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Model withdrawal form
– pursuant to art. 49, paragraph 1, letter h) Legislative Decree 21/2014
(complete and return this form only if you wish to withdraw from the contract)
– To: La Bottega di Ado’ Srl., Via Nerino Garbuio snc. 54038 Montignoso (MS), tel. +39 0585 348315, fax +39 0585 821279, e-mail servizioclienti@labottegadiado.com
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/services (*)
– Ordered on ………………………………. (*)/received on ………………………….. (*)
– Name of consumer(s) ………………………………………………………………………………….
– Address of consumer(s) ……………………………………………………………………………..
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Right of withdrawal
Information on exercising the right of withdrawal
- Model withdrawal instructions
– pursuant to art. 49, paragraph 4, Legislative Decree 21/2014
Right of withdrawal
Unless the purchase concerns products that are liable to deteriorate or expire rapidly, you have the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us at: La Bottega di Ado’ Srl., Via Nerino Garbuio snc. 54038 Montignoso (MS), tel. +39 0585 348315, fax +39 0585 821279, e-mail servizioclienti@labottegadiado.com of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, minus the cost of returning the goods, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back the goods or hand them over to us, at the address above, without undue delay and in any event within 14 days of the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Model withdrawal form
– pursuant to art. 49, paragraph 1, letter h) Legislative Decree 21/2014
(complete and return this form only if you wish to withdraw from the contract)
– To: La Bottega di Ado’ Srl., Via Nerino Garbuio snc. 54038 Montignoso (MS), tel. +39 0585 348315, fax +39 0585 821279, e-mail servizioclienti@labottegadiado.com
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/services (*)
– Ordered on ………………………………. (*)/received on ………………………….. (*)
– Name of consumer(s) ………………………………………………………………………………….
– Address of consumer(s) ……………………………………………………………………………..
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Withdrawal and right to cancel.

